Privacy Policy

1. Introduction

Bluegum Labs Pty Ltd ("we," "our," or "us") operates CentreWizard, a childcare management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email, phone number, address)
• Child information (name, age, medical information, emergency contacts)
• Parent/guardian information and emergency contacts
• Staff information and qualifications
• Financial information for billing purposes
• Photos and videos of children (with consent)
• Learning and development records

2.2 Technical Information

• IP addresses and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use collected information for:

• Providing and maintaining our childcare management services
• Processing enrollments and managing bookings
• Facilitating communication between parents and educators
• Ensuring child safety and wellbeing
• Compliance with childcare regulations and NQF requirements
• Billing and payment processing
• Improving our services and user experience
• Legal compliance and regulatory reporting

4. Information Sharing and Disclosure

We may share your information with:

• Authorized childcare centre staff and educators
• Parents and guardians (regarding their own children only)
• Government agencies as required by law (e.g., ACECQA, Department of Education)
• Emergency services when child safety is at risk
• Third-party service providers (with appropriate safeguards)
• Legal authorities when required by law

5. Data Security

We implement industry-standard security measures including 256-bit encryption, secure data centers in Australia, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Child records are retained in accordance with Australian childcare regulations.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for certain uses
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Children's Privacy

We take special care with children's information. Photos and videos are only taken and shared with explicit parental consent. Children's learning records are maintained according to NQF requirements and are only accessible to authorized personnel and parents/guardians.

9. International Transfers

Your data is stored and processed in Australia. We do not transfer personal information outside of Australia without appropriate safeguards and consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: